Frequently asked questions

If your question is not listed, please feel free to search under “FAQ” for further information or contact us using the contact form or email.

If you have forgotten your password, click “Forgot your password?” on the login page and follow the instructions to create a new password. If there are any problems, please contact our customer service.

After receiving your order, we will process it within 1-2 working days. As soon as your package is shipped, you will receive a confirmation email with a tracking number.

Yes, we deliver worldwide. Shipping costs and delivery times vary depending on the destination. Please see our shipping page for more information.

Once your order has been processed, changes or cancellations cannot be made. Please ensure all details are correct before submitting the order. If you have any further questions, please contact our customer service.

Our expert guides

In-depth information about dermal fillers, hyaluronic acid injections and collagen stimulators. Find the right product for your needs.

💉 Hyaluronic acid

Comparison of all joint preparations

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✨ Dermal fillers

All brands in comparison

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🔬 Collagen stimulators

Radiesse, Sculptra & Ellansé

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⚕️ Medical devices – For professionals only

Exclusively for medical professionals. No sales to private individuals.