Frequently Asked Questions (FAQ)
Welcome to our comprehensive FAQ page. Here you will find detailed answers to over 60 frequently asked questions about dermal fillers, joint injections, lemon bottles and more.
Joint injections & orthopedics
1. What are hyaluronic acid joint injections?
Hyaluronic acid joint injections are medical preparations used to treat joint osteoarthritis. They improve joint function, reduce pain and increase mobility by restoring natural joint lubrication.
2. How long do joint injections last?
The duration of action varies depending on the preparation:
- Durolane: up to 12 months
- Synvisc One: about 6 months
- Cingal: up to 6 months
- Ostenil Plus: 6-12 months
3. What is the difference between Ostenil Plus and Synvisc One?
Ostenil Plus: Contains mannitol as an antioxidant, administered in 3-5 weekly sessions, proven standard therapy.
Synvisc One: Single-shot solution with high molecular hyaluronic acid, only one injection required, particularly patient-friendly.
4. Which joint injection is best for the knee joint?
Maximum patient friendliness: Synvisc One or Cingal (only 1 injection)
Longest duration of action: Durolane (up to 12 months)
For acute pain: Cingal (with corticosteroid)
5. Are joint injections painful?
The injection is usually only minimally painful. Many preparations contain local anesthetics for added comfort. Mild, temporary discomfort may occur for 1-2 days after the injection.
6. How many injections are necessary?
Single-shot solutions (1 injection): Synvisc One, Cingal, Durolane
Multiple injections (3-5 sessions): Ostenil Plus, HyalOne, Synvisc (3 pcs.)
7. Which joints are hyaluronic acid injections suitable for?
Knee joint (most common application), hip joint, shoulder joint, ankle joint, wrist and smaller joints. Durolane is approved for all large joints.
8. When does the effect occur?
First improvement after 2-4 weeks, optimal effect after 4-8 weeks. Cingal offers noticeable improvement after just a few days thanks to the corticosteroid it contains.
9. Does the health insurance company cover the costs?
Statutory health insurance companies usually do not cover the costs as standard. Private insurance companies reimburse more frequently. Prior clarification with the health insurance company is recommended.
10. What side effects are there?
Hyaluronic acid injections are very well tolerated. Possible side effects are usually mild: local swelling, redness, mild pain (1-2 days). Rare: joint effusion or allergic reactions.
11. Can the treatment be repeated?
Yes, after the duration of action (6-12 months) the treatment can be repeated. There is no limit on repetitions.
12. What makes Cingal special?
Cingal combines hyaluronic acid with triamcinolone (corticosteroid) for immediate pain relief and long-lasting effects in just one injection.
13. Who are joint injections not suitable for?
Contraindications: Acute joint infection, allergy to hyaluronic acid, severe blood clotting disorders, pregnancy, skin infections in the injection area.
14. How much does a joint injection treatment cost?
The costs vary depending on the preparation and number of sessions. Single-shot solutions have higher unit costs but only require one treatment. Durolane With a duration of action of 12 months, it offers the best cost-benefit ratio.
15. Can joint injections cure osteoarthritis?
No, joint injections cannot cure osteoarthritis, but they significantly relieve symptoms, reduce pain, improve mobility, slow down cartilage loss and can delay surgery.
Dermal fillers
16. What is the difference between Juvéderm and Restylane?
Juvederm: Vycross technology with higher cohesiveness and longer shelf life (up to 18 months), smoother consistency.
Restylane: NASHA technology with more precise shaping and more natural movement, durability 6-12 months.
Both are premium brands with excellent results.
17. Which filler lasts the longest?
Longest shelf life (12-18 months): Juvederm Voluma, Juvederm Volux, Restylane Volyme, Revolax Sub-Q.
18. Which filler is best for lips?
For natural results: Restylane Kysse, Juvederm Volbella
For more volume: Juvederm Ultra 3, Juvederm Ultra Smile
Price-performance: Perfectha Derm
19. Which filler for nasolabial folds?
Premium: Restylane Defyne, Juvederm Volift
Classic: Juvederm Ultra 4, Restylane
Price-performance: Perfectha Deep, Revolax Deep
20. Which filler for cheeks and volume?
Premium: Juvederm Voluma, Restylane Volyme
Classic: Restylane Lyft
Price-performance: Perfectha Subskin, Revolax Sub-Q
21. Are cheaper fillers worse?
No. Perfectha and Revolax offer excellent quality at more attractive prices. The difference often lies in marketing, clinical documentation and brand awareness. All of our fillers are CE certified.
22. Can different fillers be combined?
Yes, different fillers can be combined in different areas of the face. Example: Juvederm Voluma for cheeks + Restylane Kysse for lips. Important: All products should be based on hyaluronic acid.
23. How painful are filler treatments?
Most modern fillers contain lidocaine for low-pain treatments. Additionally, anesthetic cream or ice cooling can be used. The treatment is generally well tolerated.
24. How long do dermal fillers last?
12-18 months: Juvéderm Voluma, Volux, Restylane Volyme
9-12 months: Juvéderm Volift, Restylane Lyft, Perfectha Subskin
6-9 months: Juvéderm Volbella, Restylane Kysse, Perfectha Derm
6-8 months: Skin Booster, Perfectha FineLines
25. How much does a filler treatment cost?
The costs vary depending on the product, quantity, treatment area and region. Premium fillers are more expensive but often offer longer durability. Contact us for practice prices.
26. What are the side effects of fillers?
Common (1-3 days): Swelling, redness, mild pain, tenderness. Uncommon: bruising, induration. Rare: Allergic reactions, uneven results.
27. Can fillers be dissolved?
Yes, hyaluronic acid fillers can be dissolved with hyaluronidase. Resolution occurs within 24-48 hours.
Fat Dissolution & Lemon Bottle
28. What is Lemon Bottle?
Lemon Bottle is an innovative injection solution for non-surgical fat reduction. The treatment is based on riboflavin (vitamin B2), lecithin and bromelain, which specifically dissolve fat cells.
29. How does Lemon Bottle work?
Triple effect: 1) Lipolysis (fat dissolution), 2) Metabolic activation, 3) Lymphatic drainage to remove the dissolved fat cells.
30. Is Lemon Bottle painful?
The treatment is well tolerated. You may experience a slight burning or warm feeling during the injection. Optionally, an anesthetic cream can be used.
31. How many Lemon Bottle treatments are necessary?
Small areas (double chin): 2-3 treatments | Middle areas (abdomen, hips): 3-5 treatments | Large areas (thighs): 4-6 treatments. Treatment interval: 1-2 weeks.
32. How long do Lemon Bottle results last?
The results are permanent because dissolved fat cells cannot grow back. A stable weight is required.
33. Can I lose weight with Lemon Bottle?
No, Lemon Bottle is not a method for weight loss, but rather for targeted body contouring for people of normal weight with local fat deposits. Not suitable for BMI over 30.
34. When are Lemon Bottle results visible?
First results after 1-2 weeks, optimal results after 4-8 weeks, final result after 3-4 months.
35. Which areas of the body can be treated?
Face: Double chin, cheeks, jawline
Body: Stomach, hips, thighs, upper arms, back
Profhilo & Bioremodeling
36. What is Profhilo?
Profhilo is not a classic filler, but a bioremodeling product. It improves skin quality through collagen stimulation and intense hydration without adding volume.
37. How is Profhilo used?
2 sessions 4 weeks apart. 5 injection points on each side of the face using the BAP technique (Bio Aesthetic Points).
38. Who is Profhilo suitable for?
Ideal for skin quality improvement, hydration, anti-aging without volume, sagging skin, treatment of face, neck and décolleté.
39. What is the difference between Profhilo and fillers?
Profhilo: Skin quality, no volume, collagen stimulation, bioremodeling
Fillers: Volume building, wrinkle filling, facial contouring
40. How long does Profhilo last?
6-9 months. Refresher recommended every 6-12 months for optimal results.
Order & Shipping
41. How can I order?
Directly via our online shop. Select products, add to shopping cart and complete order. For bulk orders please contact us directly.
42. How fast is shipping?
Orders are shipped within 1-2 business days. Delivery time: 2-5 working days within Germany, 3-7 working days throughout the EU.
43. What shipping costs apply?
Shipping costs vary depending on the order value and destination country. We offer free shipping for orders above a certain value.
44. Do you deliver internationally?
Yes, we deliver throughout the EU and to selected countries worldwide (Switzerland). Contact us for specific country inquiries.
45. How can I track my order?
Once shipped, you will receive a tracking number by email that you can use to track your shipment.
46. What happens if the delivery is damaged?
Contact us immediately with photos of the damage. We will send a replacement or issue a refund as soon as possible.
47. How is the cold chain ensured during shipping?
Products requiring refrigeration are shipped with ice packs and insulated packaging to guarantee the cold chain.
48. Is delivery to packing stations possible?
Yes, delivery to DHL Packstations is possible.
For practices & doctors
49. Do you offer special conditions for practices?
Yes, we offer attractive conditions for doctor's practices, clinics and pharmacies. Contact us via our Contact form for an individual offer.
50. Do I need a license to order?
Yes, for prescription products we require proof of your license to practice medicine or your medical facility.
51. Do you offer training?
Yes, we offer specialist advice and can provide training for specific products. Contact us for details.
52. Is purchase on account possible?
We offer purchase on account for verified practices and regular customers. Contact us to set up a business account.
53. Are there volume discounts?
Yes, we offer tiered discounts for larger order quantities. Contact us for an individual offer.
54. Are sample products available?
Sample products can be requested for verified practices. Contact us for more information.
55. Is delivery on consignment possible?
Consignment delivery is available for established practices. Individual agreement required.
Product quality & safety
56. Are all products original?
Yes, we only sell original products directly from authorized manufacturers and distributors.
57. How are the products stored?
All products are stored according to manufacturer specifications. Products that require refrigeration at 2-8°C, others at room temperature. We guarantee the cold chain during shipping.
58. How long do the products last?
All products have a minimum shelf life of 12 months from delivery. The exact expiry date is stated on every packaging.
59. Are the products CE certified?
Yes, all of our medical products are CE certified and meet all European quality standards.
60. Where do the products come from?
We source our products directly from renowned manufacturers such as Allergan, Galderma, TRB Chemedica, Sinclair Pharma and other leading companies.
61. Is batch tracing possible?
Yes, full batch traceability is guaranteed for all products.
Payment & Returns
62. What payment methods do you accept?
We accept credit card, PayPal, Sofortüberweisung, Klarna and, for verified practices, purchase on account.
63. Is payment secure?
Yes, all payments are processed over encrypted connections. We use secure payment providers such as Shopify Payments and PayPal.
64. Can I return products?
For hygienic and legal reasons, medical products can only be returned if they are damaged or incorrectly delivered. In this case, contact us immediately.
65. What is your refund policy?
If there are legitimate complaints (damage, incorrect delivery), we will refund the full purchase price or send a replacement free of charge.
66. Will I receive an invoice?
Yes, you will automatically receive an invoice by email after completing your order.
Further questions?
If you can't find your question here, please feel free to contact us:
- Email: About ours Contact form
- Telephone: During our business hours
- Live chat: Available on our website
Our team is happy to assist you and answer any questions you may have about our products and services.
Last updated: January 2026 | All statements without guarantee. Medical treatments should only be carried out by qualified doctors.