Here you will find answers to the most common questions about ordering, shipping, return and more. For everything else is our Customer service Gladly ready.
🛒 How can I place an order?
You can order directly via our online shop or by fax form. Business customers also have the option of ordering on account.
🚚 When will my order be sent?
All orders are sent within 12–24 hours on weekdays:
- 📦 Germany: 1–3 working days
- 🌍 EU: 4–8 working days
🧊 Can products also be delivered chilled?
Yes. Products with cooling compulsory are sent in certified thermoboxes with cooling packs.
🔄 How does the return work?
Returns are possible within 14 days. Please note:
- ➤ Products must not be open
- ➤ Return at your own expense
- ➤ Medical devices are excluded from the exchange
✏️ I have given the wrong address - what to do?
Please send us an email to us as soon as possible info@fittec-gesundsein.de. Unfortunately, no correction is possible after shipping.
💳 What payment methods do you offer?
We offer the following payment options:
- ✔️ PayPal
- ✔️ prepayment (bank transfer)
- ✔️ Invoice purchase (only for registered practices and clinics)
❓ I have another question - what to do?
Our team will be happy to help you. Write to us info@fittec-gesundsein.de Or use our Contact form.
